We are on the stream until November 12. Orders will be filled November 13. Tightlines!

Policies and FAQs

Below you'll find a summary of our policies and answers to several common questions.

Viewing Web Pages

This site makes use of cookies and JavaScript. While these are enabled by default in all modern browsers, if things are not displaying correctly you will want to determine whether your browser has them enabled. The following link explains how to enable cookies. And this link page explains how to check if JavaScript is enabled. 

Privacy Policy

Your security and privacy are our utmost concern.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers located in a locked data center. The number of employees involved in the management of the data center that have physical access to these computers is limited. We require that personally identifiable consumer information sent to us by you be encrypted using SSL encryption. To learn more about SSL, go to:
http://webopedia.internet.com/TERM/S/SSL.html

To process credit card transactions, No Nonsense Fly Fishing Guidebooks uses Shopify Payments. This service offers the most secure credit card processing currently available. 

No Nonsense Fly Fishing Guidebooks uses the information you provide to us for such purposes as responding to your requests, customizing future shopping for you, and communicating with you. We do not rent, sell, or provide e-mail addresses of our customers to any other company, organization, or individual. No Nonsense Fly Fishing Guidebooks does not request or knowingly collect personally identifiable contact information from anyone under the age of 13. 

Shopping

Question: I am unable to login to my account.
Please ensure you have entered your Username and Password correctly. Your username is typically your email address, and your password is case sEnSiTiVe. Forgot your password? Provide your e-mail at login and we’ll send your password. If you are still unable to access your account please contact customer service or give them a call at 1-888-511-1530 detailing the problem.

Question: If I order online, is my information safe?
No Nonsense Fly Fishing Guidebooks understands your concerns and has gone to great measures to protect your information. All online transactions are secured through industry standard SSL encryption. Real time status of authentication can be found by clicking the SSL seal to guarantee you are protected 24 hours a day and 7 days a week.

Question: What forms of payment do you accept?
No Nonsense Fly Fishing Guidebooks currently accepts credit card (Visa, MasterCard, American Express, JCB, Discover, and Diners Club) payment on our website. If you wish to pay with check or money order, send it with your order to No Nonsense Fly Fishing Guidebooks, P.O. Box 91858, Tucson, AZ 85752-1858 or call us at 520-547-2462 or toll free 888-511-1530.

Question: What is your return policy?
You have 10 days from receipt to return your merchandise unless an offer or promotion indicates returns are not accepted.

Question: How do I send books to someone as a gift?
When completing the online form, put your name as the bill-to person and the gift recipient’s name as the ship-to address. This ensures that you will get the invoice and the giftee will get the books!

Question: Am I logged on to your website?
Your user name will appear on the top of each page. It will say " You're logged in as username |  Logout". 

Shipping

USA
The shopping cart provides U.S. Postal Service Media Mail rates. These rates are calculated at the time of checkout based on the weight of your order in conjunction with the shipping address of your order.

U.S. Postal Service
Media Mail is available for books and generally delivers in 5 to 10 days, sometimes much sooner. 
Please allow 7 to 10 business days for delivery to the continental U.S.
Deliveries to Alaska, Hawaii, and APO/FPO addresses may take longer.

Canada
Orders will be shipped to Canada via International First Class via the U.S. Postal Service.
Please allow up to 3 weeks for postal delivery to Canada.

International
Please contact us for postage rates at customerservice@nononsenseguides.com or call us at 520-547-2462 to discuss international shipping rates. Please allow up to 8 weeks for postal delivery of foreign orders.

Order Processing and Rush Orders
All orders are generally shipped within 24 hours excluding weekends. If you have questions regarding rush delivery, please contact our customer service department at customerservice@nononsenseguides.com or call us toll free in the USA at 888-511-1530 or internationally at 520-547-2462.

Additional
Sales tax: Arizona 6.1%
All payments are in U.S. funds only. Shipping Costs are subject to change. 

Your Guarantee

If you are not completely satisfied with your purchase for any reason, we will gladly refund your purchase price, less any postage and handling fees, within 10 days of purchase.

Returns must be shipped using a confirmation tracking number to: 
No Nonsense Fly Fishing Guidebooks
P.O. Box 91858
Tucson, AZ  85752-1858